Frequently Asked Questions

Where is the Sandalye Online Store?
Our store is located in Eyüpsultan, Istanbul. If you’d like to see our products in person, you can visit our showroom or contact us via our WhatsApp support line for more information.

Do you offer cash on delivery?
We do not offer a cash on delivery option. You can securely complete your order using bank transfer, EFT, credit card, debit card or virtual card.

Which payment methods are available?
You can pay through our website using bank transfer, EFT, credit card, debit card or virtual card. All transactions are secured with a safe payment system.

What is the delivery time for my order?
Delivery times may vary based on the quantity of your order. Please reach out to our sales team for more details.

Do your products come with a warranty?
All our products are covered by a 2-year legal warranty. Please visit our Warranty Certificate and User Manual page for warranty details.

Is it possible to view products at your showroom?
You can see many of our products in our showroom. Please contact us via our WhatsApp support line before your visit to check product availability.

How can I get my online invoice?
After your order, we send the invoice to your registered e-mail address. If you cannot see it in your inbox, you can contact our Accounting Department via WhatsApp support and request it again.

Can I customize the fabric or color of the products?
For many of our products, fabric, finish and lacquer customizations are available for orders of 4 or more. Please contact us for detailed information.

How can I track the status of my order?
You can easily check your order status via our WhatsApp support line or by contacting our customer service representatives.

Can I place a wholesale order for tables and chairs for hotels, restaurants, and cafes?
Yes, you can order tables and chairs in bulk by contacting our project department. A special price offer will be prepared for you.

Do you offer special size options on the tables?
We have special size and special production options for your table orders. You can place your order by getting a price quote from our relevant sales representative.


If you have any further questions or need more information, please do not hesitate to contact us.

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